Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Master Cleaning.

General Questions

How can I get a quote?

Please contact us, describe the services you need. We will give you a quote based on your demands.

What services does Master Cleaning offer?

Currently, we have four services for our clients.

  1. Air Duct Cleaning Services
  2. Carpet Cleaning Services
  3. Dryer Vent Cleaning Services
  4. Tile and Grout Cleaning Services

To know more about our services click here.

Does someone have to visit my house before I can book a cleaning?

Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.

Are cleaning supplies included?

Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.

How many cleaners do you send?

The number of cleaners/technicians depend on your service needs. I

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

CAN I GET A SAME-DAY BOOKING?

we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

DO I HAVE TO BE HOME FOR MY CLEANING?

It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.

DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

WHEN AM I CHARGED FOR THE SERVICE?

You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.

Carpet Cleaning Questions

Do you move furniture during carpet cleaning?

We move portable items for example chairs, tables, lounge suites, and beds on casters. We don’t move wall units or anything with breakable items in or on it, and we can’t move electronic equipment. You must clear the floor of any small items, like pot plants, books or toys. and the carpet should be recently vacuumed.

Will all the stains be removed after your cleaning?

Our technicians are highly trained professionals. They use a special range of cleaning solutions. However some stains may have set, which means they could be permanent. So we can’t guarantee to remove every stainuumed.

Will my carpet shrink?

No. our cleaning will not shrink your carpets.

What is the difference between Dry-Cleaning and Steam Cleaning?

Dry cleaning is a surface clean, which dries almost immediately. Steam cleaning is a deep clean and takes longer to dry. Steam cleaning is the more thorough clean and is the method recommended by fiber producers, the Wool Marketing Authorities and all Major Carpet Manufacturers.

Air Duct Cleaning Questions

Why should I get my air duct cleaned?

Here are some reasons to have your duct cleaned:

  • Helps relieve symptoms of allergies, Asthma, and other respiratory ailments.
  • Remove dirt, animal hair, dander, and pollen.
  • Reduces the cost of heating and cooling by increasing HVAC efficiency.
  • Reduces household dust by up to 85%. Dirty ducts contribute to indoor pollution by releasing dust and mold spores into the air.

Can Air Duct Cleaning Be Detrimental?

The EPA claims that no evidence suggests that such cleaning would be detrimental, provided that it is done properly. One may consider having their air ducts cleaned simply because it seems logical that air ducts will get dirty over time, and should occasionally be cleaned.

When Should I Consider Having My Ducts Cleaned?

There are several “checks” one can undertake to determine whether air duct cleaning is needed:

  • Presence of mold growth inside sheet metal ducts or on other components of the heating and cooling system.
  • Ducts are infested with vermin, e.g. (rodents or insects)
  • Ducts are clogged with excessive amounts of dust and debris and/or particles are actually released into the home from your supply registers.